Quick Troubleshooting Please choose the options that are most close to your situation and it will show the best resolutions below. What type of issue do you have?* Email (@mysoc.ca) Canvas Zoom (Faculty and Staff only) Others (Please fill the Tech Support Request below) Email FAQ I forgot my username: It’s usually your [email protected] I forgot my password: Please submit the request form below. I want to set up my email on phone or computer. Canvas supportIf none of these apply to you, please fill the Tech Support Request below. I need help on exam and quiz I forgot my username or password Canvas FAQI need help on exam and quiz: Contact Canvas via 24/7 chat support or Call +1-877-269-8202.I forgot my username: Faculty and staff: It’s your mysoc email address. Student: it’s usually your last name and the first letter of your first name. (e.g. johnd for John Doe) I forgot my password: Visit login page and click “Forgot Password?” and put your mysoc email. Zoom FAQ I forgot my username: It’s your mysoc email address. I forgot my password: Visit Zoom’s Forgot password? page Tech Support Request Please fill the form below based on the person who is experiencing the issue.Full Name* Occupation of the person who needs help* Faculty Staff Student Email* Date of the issue* MM slash DD slash YYYY Time of the issue : Hours Minutes AM PM AM/PM Is this required urgent support?Please check on “Yes” if the issue prevents running live exam or quiz Yes Your device and the operating system Computer / Windows Computer / macOS Phone or Tablet / iOS Phone or Tablet / Android Upload photo/screenshot of the issue (if applicable) Drop files here or Select files Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB. Page link of where issue is happening Detail of the issue*Consent* I agree to the privacy policy.EmailThis field is for validation purposes and should be left unchanged.