Quick Troubleshooting Please choose the options that are most close to your situation and it will show the common resolutions below.What type of issue do you have?* Email (@mysoc.ca) Canvas LockDown Browser Unicheck Zoom (Faculty and Staff only) Others (Please fill the form below)Email FAQForgot Username: It’s usually your firstname.lastname@mysoc.ca Forgot Password: Please fill the form below:Canvas support Exam and quiz Student Enrolment Forgot username Forgot passwordCanvas FAQ Chat 24/7 support or Call Canvas: 877-269-8202Canvas FAQ Please fill the form below:Canvas FAQFaculty and staff: your mysoc email account.Student: it’s usually your lastname and the first letter of your firstname (e.g. johnd for John Doe)Canvas FAQ Visit login page and click “Forgot Password?” and put your primary email (or mysoc email if you have)LockDown Browser FAQUninstall your LockDown browser and restart your computerChoose your operating system to download the LockDown browser and install it again.WindowsMacMobile device and tablets are not supportedUnicheck FAQSubmit the question formIf urgent, contact 24/7 assistance:support@unicheck.com+1 281 912 0548(US)+1 888 231 5356(US) Call toll freeZoom FAQForgot username: your mysoc email account. If not, fill the formForgot Password: Visit Zoom's Forgot password pageTech Support RequestPlease fill the form below based on the person who is experiencing the issue.Full Name*Occupation of the person who needs help* Faculty Staff StudentEmail* Date of the issue* MM slash DD slash YYYY Time of the issue : Hours Minutes AMPM Your device and the operating system* Computer / Windows Computer / macOS Phone or Tablet / iOS Phone or Tablet / AndroidIs this required urgent support?Please check on "Yes" if the issue prevents running live exam or quiz YesUpload photo/screenshot of the issue (if applicable)If it's just an error message, please enter the error message on the detail field below. Drop files here or Select filesAccepted file types: jpg, gif, png, pdf, Max. file size: 10 MB.Page link of where issue is happeningDetail of the issue*CommentsThis field is for validation purposes and should be left unchanged.
