Quick Troubleshooting Please choose the options that are most close to your situation and it will show the common resolutions below. What type of issue do you have?* Email (@mysoc.ca) Canvas LockDown Browser Unicheck Zoom (Faculty and Staff only) Others (Please fill the form below) Email FAQ Forgot Username: It’s usually your firstname.lastname@mysoc.ca Forgot Password: Please fill the request form. How to set up your email on phone and computer Canvas support Exam and quiz Student Enrolment Forgot username Forgot password Canvas FAQ Chat 24/7 support or Call Canvas: 877-269-8202 Canvas FAQ Please fill the form below:Canvas FAQ Faculty and staff: your mysoc email account. Student: it’s usually your lastname and the first letter of your firstname (e.g. johnd for John Doe)Canvas FAQ Visit login page and click “Forgot Password?” and put your primary email (or mysoc email if you have) LockDown Browser FAQ Uninstall your LockDown browser and restart your computer Choose your operating system to download the LockDown browser and install it again. Windows Mac Mobile device and tablets are not supported Unicheck FAQ Submit the question form If urgent, contact 24/7 assistance: support@unicheck.com +1 281 912 0548(US) +1 888 231 5356(US) Call toll free Zoom FAQ Forgot username: your mysoc email account. If not, fill the form Forgot Password: Visit Zoom's Forgot password page Tech Support Request Please fill the form below based on the person who is experiencing the issue.Full Name* Occupation of the person who needs help* Faculty Staff Student Email* Date of the issue* MM slash DD slash YYYY Time of the issue : Hours Minutes AM PM AM/PM Your device and the operating system* Computer / Windows Computer / macOS Phone or Tablet / iOS Phone or Tablet / Android Is this required urgent support?Please check on "Yes" if the issue prevents running live exam or quiz Yes Upload photo/screenshot of the issue (if applicable)If it's just an error message, please enter the error message on the detail field below. Drop files here or Select files Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB. Page link of where issue is happening Detail of the issue*PhoneThis field is for validation purposes and should be left unchanged.
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